This charter reflects our commitment to high levels of client services throughout our relationship with you.
We always respond quickly, professionally and politely to all queries. Where appropriate we will provide some free initial help and advice. We would normally ask that you make an appointment to see us although we may be able to provide you with preliminary advice by telephone in urgent cases.
An appointment time will usually be offered within 24 hours in urgent cases and as soon as possible otherwise.
All cases are conducted by experienced and qualified solicitors. At the first meeting, we will ensure that we will understand your needs and advise you of the likely outcome and provide you with an estimate of costs. These will subsequently be confirmed in a letter of advice and Client Agreement.
Throughout the case, you will be regularly updated. We aim to return your telephone call the same day and respond to letters within 48 hours.
At the conclusion of the case, you will be invited to provide some feedback on the results achieved and level of service.
Should you have any concerns or cause to complain then this will be investigated rapidly in accordance with our Complaints Procedure, details of which are contained in the Client Agreement.
As a result of our commitment to high levels of service, we are seeing more new clients from personal recommendations and referrals. At the same time, our existing clients are pleased to remain with us and are allowing us to provide them with other legal services. If you would like more information about the full range of services that we offer, please do not hesitate to contact us. A number of leaflets and explanatory sheets are available.